FAQ
Frequently Asked Questions (FAQ)
Orders and Shipping
How can I place an order?
A: To place an order, simply browse our products, select the items you wish to purchase, choose your size and color, and add them to your cart. Once you’re ready, click on the cart icon and proceed to checkout.
Can I track my order?
A: Yes, once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package.
How long does shipping take?
A: Shipping times vary depending on your location. Typically, standard shipping takes 5-7 business days, while express shipping takes 2-3 business days.
Do you ship internationally?
A: At the moment no. However, as we continue to expand we may begin to do so! Should you wish to further enquire for an international order, please email us at hello@spottybeast.com, we will do our best to accommodate your request!
Returns and Exchanges
What is your return policy?
A: We offer a 30-day return policy. Items must be returned in their original condition, unworn, and with tags attached. Please visit our returns page for detailed instructions.
How do I return an item?
A: To return an item, please contact our customer service team to initiate the return process. You will receive a return authorization number and instructions on how to send back your item.
Can I exchange an item?
A: Yes, we offer exchanges for different sizes or colors. Follow the return process and specify that you would like an exchange.
How long does it take to process a return?
A: Returns are typically processed within 7-10 business days after we receive the item.
Products and Sizing
How do I know what size to order?
A: We provide a size chart for each product on its page. If you need further assistance, our customer service team is happy to help.
What materials are your products made from?
A: Our products are made from a variety of high-quality materials designed for performance and comfort. Specific material information is available on each product page.
Account Information
Do I need to create an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track orders, save your information for faster checkout, and receive special offers.
How do I create an account?
A: Click on the “Sign Up” button at the top right corner of the page, and fill out the required information
Customer Service
How can I contact customer service?
A: You can contact our customer service team via email at support@spottybeast.com. Our team is available Monday to Friday, from 9 AM to 6 PM GST +8 to respond to your emails.
Can I modify or cancel my order after it has been placed?
A: If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request.